Returns & Exchanges
We want you to love your Petal & Pup purchase, but if it's not quite right, we offer easy returns within 30 days of delivery for a store credit or refund. Items must be in original condition with tags attached to be eligible for processing.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Return Method
Select whether you would like to receive a store credit for future shopping or a refund to your original payment method.
Print and Pack
Download and print your prepaid shipping label, then securely pack your items in their original packaging or a sturdy mailer.
Ship It Back
Drop off your package at the designated carrier location and keep your tracking receipt until your return has been fully processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing